Are you up to date with the latest information on IT Service Management?

Resistance to change is often discussed during ITIL® IT Service Management courses, but one year ago ITIL itself was changing.

You may have wondered what would change, thought that ITIL v2 was ‘not broken’, or been suspicious about the new version of Best Practice.

In fact everything has changed: from the concept of the Service Lifecycle, to the breadth of topics covered in the core of ITIL; from the branding to the qualifications structure. However, despite all of this change, most of v2 has remained intact: providing evolution, not revolution.

Harvard Training, a division of EACS, can now offer the full ITIL v3 qualification scheme from Foundation to Expert. Please contact us for more information.

In addition, Harvard Training has recently released an updated Training Calendar for 2008. This includes dates for courses on technical IT training, as well as application and soft skills training.

To download a copy of the latest Harvard Training course calendar please click here.